 |
 Solutions
for Customer Service and Support Division |
| vReach
application areas: |
- Product & Servicing tutorials
- Customer Service FAQ's
- Self guided trouble shooting
- Maintenance bulletin
- Product reviews
|
| |
| vReach
meets the following challenges: |
- Shortens response time of service
teams
- Reduces downtime at customers’
end
- Promotes best practice usage
- Reduces time away from support lines
- Raises productivity of support staff
|
| |
| The
advantage of vReach: |
- Creates and delivers rapidly changing
proprietary content
- Embeds knowledge objects into the
support system
- Distributes time-critical information/educational
content to specific target groups
- Promotes training on-demand
- Monitors and tracks responses
|
| |
| Return
on investment: |
- Efficient and effective service
response strengthens customer relationships
and loyalty
- Reduces training time and cost
|
